Shipping & Delivery
We ship for free for most major provinces. For provinces with a large number of out-of-delivery areas, we started to charge for part of shipping costs due to the fact that all shipping carriers have started to increase the cost of shipping for all out-of-delivery areas.
How long does it take for my order to be processed?
We process all orders within 24hr on a regular business day.
- Orders that we receive on weekends or holidays will be processed on the following Monday or the following working day.
How fast will I receive my order?
All orders will be shipped by FedEx Express and will be delivered within 3-5 business days.
I have purchased a Handmade/Bamboo Silk rug; when will I receive my order?
All orders that include Handmade Rugs or Bamboo Silk Rugs will take 14-20 Days to be delivered.
How long will it take to get a Pre-Order order?
For more information, please check our Pre-Order policy page.
Can I delay the shipment of my order?
Yes, we can hold your order if the order has not been processed yet.
Will I pay for shipping back?
We do offer free returns. For more details, please check our Return policy page.